This Refund Policy applies to all orders placed through the official website of Therabreath. We are committed to ensuring a satisfying shopping experience for every customer, and have established this clear, customer-centric policy to outline our return and refund terms.
60-Day Return Window
We accept returns and refund requests for eligible items within 60 calendar days from the date your order is delivered. To qualify for a return, your request must be submitted within this 60-day window, and the returned items must meet the eligibility requirements outlined below.
Return Eligibility
To be eligible for a return and full refund, items must:
- Be in unused, unopened condition with original packaging intact
- Not be damaged or altered by the customer
- Include all original accessories, labels, and documentation that came with the product
For health and safety reasons, we cannot accept returns of any opened or used oral care products, unless the item is proven to be defective or damaged upon delivery.
How to Initiate a Return
To start a return request, please contact our customer service team with your order number and details of your return request. Our team will review your submission and provide you with clear return instructions and the designated return address within 2 business days.
Please do not send returned items without prior confirmation from our customer service team, as unapproved returns may not be processed.
Refund Processing & Currency Terms
Once we receive and inspect your returned items, we will confirm the eligibility of your refund. All approved refunds will be processed within 5 to 10 business days from the date we receive and verify the returned goods.
All transactions and refunds on our website are processed exclusively in United States Dollars (USD). The refund amount will be based on the original USD price paid for the item, and will be issued to the original payment method used for your purchase. Please note that your bank or payment provider may take additional time to post the refund to your account, which is beyond our control.
Shipping Costs
We offer free global shipping on all original orders. However, unless the return is due to our error (including wrong items shipped, defective products, or items damaged in transit), the customer is responsible for all return shipping costs. Original shipping fees are non-refundable for non-defective, customer-initiated returns.
For returns caused by our error, we will cover all associated shipping costs and provide you with a prepaid return label where applicable.
Damaged, Defective or Incorrect Items
If you receive damaged, defective, or incorrect items, please contact our customer service team within 7 calendar days of delivery. Please provide clear photos of the item, packaging, and shipping label to help us verify the issue promptly. Upon confirmation, we will offer a full refund, free replacement, or other resolution at your preference, with no additional costs to you.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items are non-returnable and non-refundable:
- Any opened, used, or partially consumed oral care products
- Items that have been damaged or misused by the customer
- Items returned after the 60-day return window has expired
Policy Updates
Therabreath reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. Your continued use of our website and placement of orders after policy updates constitutes your acceptance of the revised terms.
If you have any questions about this Refund Policy, please contact our customer service team for assistance.
