Shipping Policy

This Shipping Policy applies to all orders placed through the official website of Therabreath. We are committed to providing a seamless, cost-effective, and reliable delivery experience for every customer, with clear and consistent shipping terms for all orders worldwide.

At Therabreath, we offer 100% free shipping on every single product and every order, with no minimum purchase requirements, no hidden fees, and no regional restrictions. All items in our store qualify for free standard shipping, regardless of your delivery location around the world.

All orders are processed and dispatched from our warehouse within 1-3 business days after payment is successfully confirmed. Business days refer to Monday to Friday, excluding official public holidays. Once your order has been shipped, we will immediately send a shipping confirmation email to the address you provided at checkout, which includes your unique tracking number and delivery tracking link.

After your order is dispatched, the standard estimated delivery time is 6-12 calendar days for all global destinations. This estimated timeframe applies to all our shipping routes, with no separate terms for domestic or international delivery.

Please note that delivery times may be affected by unforeseen circumstances beyond our control, including but not limited to customs clearance delays, extreme weather events, logistics service disruptions, or public holiday closures. We will always work closely with our logistics partners to minimize any delays and keep you updated on the status of your order.

You can track the delivery progress of your order at any time using the tracking number and link provided in your shipping confirmation email. If you encounter any issues with tracking your order, or if you have questions about your delivery status, please contact our customer service team for assistance.

To ensure smooth and successful delivery, please provide a complete, accurate, and detailed delivery address at checkout. Therabreath is not responsible for failed delivery, lost packages, or additional costs caused by incorrect, incomplete, or invalid delivery information provided by the customer.

For any orders marked as "delivered" by the logistics carrier but not received by you, please first check with your household members, neighbors, property management, or local delivery office, and then contact our customer service team promptly for further assistance.

If your order has not been delivered within the maximum estimated delivery timeframe, please contact our customer service team. We will conduct a full investigation with our logistics partner within 2 business days. For confirmed lost or undeliverable packages, we will offer you the option of a free reshipment of your order or a full refund, at no additional cost to you.

All orders are shipped from our international warehouse. You, as the recipient, are solely responsible for any applicable import duties, customs taxes, or local regulatory fees that may be levied by the destination country. These charges are not included in our product prices or free shipping service, and Therabreath has no control over these fees. We recommend checking your local customs policies before placing an order to understand any potential additional costs.

Therabreath reserves the right to update, revise, or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. Your continued use of our website and placement of orders after the policy update constitutes your acceptance of the revised terms.

If you have any questions about this Shipping Policy, please contact our customer service team for support.